Wasoko
I’m a seasoned Customer Success Professional with over 15 years of experience in monitoring existing business processes and creating new strategies resulting in increased levels of customer retention and decreased churn through strategic and tactical market trend and data analysis.
Victor is strategy focused, lives and breathes 'customer experience' and has his 'finger on the pulse' when it comes to new consumer trends, benchmarking & contact experience channels enhancement for a better customer experience.
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Wasoko
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Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary. Thousands of retailers across Kenya, Tanzania, and Rwanda use Wasoko's mobile ordering and delivery service to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time.