Alif Hamka

Support Escalations & Incidents Engineer at WATI - WhatsApp Team Inbox

Alif Hamka is a Senior Product Support Engineer at Wati since November 2022. Previously, at Influx, Alif was the Acting Client Team Leader and a Customer Service Agent specializing in Japanese. At King Productions, Alif worked as a Japanese Editor, ensuring the quality of digital comics for Comico Indonesia. Additionally, Alif has experience as a Contributing Writer at Duniaku and as an Assistant Manager at Shogun Ramen, overseeing staff schedules and store conditions. Alif holds a Bachelor of Applied Science in Computer from Politeknik Elektronika Negeri Surabaya.

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Jakarta, Indonesia

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WATI - WhatsApp Team Inbox

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WATI is an early-stage, fast-growing SaaS platform that is revolutionizing how businesses communicate with their customers. They believe customer relationships are built through conversations, one message at a time. Through their cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalized conversations, be easily accessible and engage with their customers in real-time - at scale! They live in the on-demand economy, where customers expect fast, simple and easy service, and that’s exactly what their platform empowers companies to do.