Dyah Puspitasari

Dyah Puspitasari began their work experience in 2014 as an IT Staff at Perusahaan Daerah Air Minum Kota Malang. From 2016 to 2019, they worked as a Banking Operation Staff at PT Bank Mandiri (Persero) Tbk. In 2020, they joined Influx and held various roles, including Customer Support, Client Services Team Lead, and Delivery Manager. During their time at Influx, they were responsible for maintaining high-performance levels for service-related processes, ensuring outstanding service delivery, training and coaching employees, analyzing processes for improvement, onboarding new clients, and building strong customer relationships. In 2023, Dyah joined WATI as a Customer Success Manager, where they worked with over 6000+ customers worldwide to enhance their communication systems and connectivity.

Dyah Puspitasari obtained their Bachelor's Degree in Informatics Engineering from the University of Brawijaya, where they studied from 2011 to 2015. In addition to their formal education, they also have obtained various certifications, including Customer Service Strategy, Customer Service: Knowledge Management, Leadership Fundamentals, and Onboarding and Adoption Best Practices for Customer Success Management, from LinkedIn in May 2021. Dyah also received the Micro Credit Analyst Development Trainee certification from PT Bank Mandiri (Persero) Tbk. in March 2019. Additionally, they hold a Test of English as a Foreign Language (TOEFL) certification from ETS Global B.V. in February 2016. Dyah also has the Internet And Computer Core Certification (IC3) - Computing Fundamentals certification from Certiport - A Pearson VUE Business in May 2015. Furthermore, Dyah has obtained the Test of English for International Communication (TOEIC) certification, but the specific dates and institutions for the IC3 - Key Applications and TOEIC certifications are not provided.