Marcel Obou

Marcel OBOU is a seasoned customer support and sales professional with extensive experience in the mobile money sector, currently serving as a Senior Customer Support Representative at Wave Mobile Money since October 2021, where notable achievements include being recognized as the Best Customer Support Representative in 2023. Marcel's responsibilities encompass team management, customer account advisement, quality monitoring, and execution of customer satisfaction surveys. Previous roles at various companies, such as TELEXCEL CI and Call Me CI, highlight capabilities in financial services advising and market analysis. Marcel holds a degree in Digital Marketing from GOMYCODE and certifications in Management and Leadership, complementing a solid academic background in commercial management from Atlantique International Business School.