Wave
Nellie H. is an accomplished professional with extensive experience in quality management and customer service across several industries. Currently serving as Customer Experience Quality Lead at Wave Utilities since December 2018, Nellie also holds dual roles as Realtime Analyst and Customer Service Quality Analyst at Anglian Water Business since June 2016. Previous positions include Quality Lead for Whirlpool EMEA, overseeing consumer services quality operations, and Operations Manager of a service center for C&N Refrigeration. Nellie's early career included managing private suites and public relations for the Transvaal Rugby Football Union in South Africa. With a strong background in team management, process improvement, and training, Nellie has consistently driven operational excellence and employee development throughout the career.
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Wave
Welcome to Wave. We're proud to look after the water, wastewater, gas and electricity needs of over 300,000 businesses across the UK. Following a joint venture between Anglian Water Business and NWG Business in 2017, Wave was formed by bringing together two established companies with solid track records in the non-household water retail market. Through this joint venture, we have combined our complementary strengths in customer service, billing and value-adding services to offer a highly competitive multi-utility retail service for our customers. From our combined years of experience, we know a thing or two about efficiency measures that can help businesses lower their bills. As well as offering competitive pricing and excellent customer service, we can help to reduce overall consumption with a range of proven efficiency services.