Wave
Nicole Thirlwell has a background in Law, having graduated with a Bachelor of Laws degree from Northumbria University in 2011. Nicole has gained extensive experience in customer service and various management roles within the energy and business sectors. Currently, Nicole is the Head of Customer Journeys & Change at Wave, where Nicole has held various titles such as Senior Change Manager and Programme Quality Assurance Manager. Prior to their current position, Nicole worked at NWG Business Limited as a Business Improvement Analyst and at EDF Energy as a Customer Service Advisor.
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Wave
Welcome to Wave. We're proud to look after the water, wastewater, gas and electricity needs of over 300,000 businesses across the UK. Following a joint venture between Anglian Water Business and NWG Business in 2017, Wave was formed by bringing together two established companies with solid track records in the non-household water retail market. Through this joint venture, we have combined our complementary strengths in customer service, billing and value-adding services to offer a highly competitive multi-utility retail service for our customers. From our combined years of experience, we know a thing or two about efficiency measures that can help businesses lower their bills. As well as offering competitive pricing and excellent customer service, we can help to reduce overall consumption with a range of proven efficiency services.