Guilherme Cáceres

Guilherme Cáceres has a diverse work experience spanning various companies and roles. Guilherme is currently working at Wazuh, Inc. as a Customer Success Manager since June 2021. Previously, they worked at Norwegian as a Customer Care Representative from March 2019 to September 2020, where they provided frontline support to customers and handled reservations, changes, refunds, and additional service sales. Guilherme also assisted passengers during flight cancellations, arranging alternate flights and hotel accommodations when necessary.

Prior to that, Guilherme worked at Hotelbeds as a Yield Executive from August 2018 to March 2019. In this role, they optimized contracts, checked availability, updated promotions, and analyzed competitiveness in B2C channels. Guilherme also monitored the competitiveness of guarantee contracts and reported opportunities to the Contracting Manager.

Before Hotelbeds, Guilherme worked at ACTION TRAVEL EGENCIA Global Alliance Partner for Argentina as a Corporate Advisor from February 2017 to August 2018.

Additionally, Guilherme gained valuable experience at LATAM Airlines, where they served as a Reservation Agent from September 2010 to December 2016. Guilherme provided direct telephone assistance to passengers in English, Portuguese, and Spanish, handling general inquiries and making extra service sales. Guilherme also supported foreign travel agencies during contingencies and flight cancellations, managed fare regulations and reservation protection. Furthermore, they were responsible for ticket issuance/re-issuance, reservation creation, and semi-automatic fare differences.

Earlier in their career, Guilherme worked at Apex America as a Customer Service Agent for Capital One from June 2008 to March 2010 and for MCI from June 2007 to June 2008. Guilherme also worked as a Cashier at Mccoy's Cafe in Park Hyatt Beaver Creek Resort & Spa as part of a Work and Travel program from November 2006 to March 2007. In addition to providing personalized customer service, they handled cash and closed cash registers. Guilherme occasionally performed banquet and event tasks within the hotel.

Guilherme Cáceres completed their education at the Instituto Superior Mariano Moreno from 2005 to 2007, where they pursued a Tecnicatura Superior en Administración de Hoteles degree. Prior to that, from 1999 to 2004, they attended the Colegio Jesús Maria and obtained a Bachillerato en Artes degree. No specific field of study was mentioned for either degree.