orca
Mark Houghton has extensive work experience in various roles related to operations and management. Mark is currently working at Orca as the Operations Director and previously held the position of Head of Operations. Before joining Orca, Mark worked at The Contact Company as the Inbound Contact Centre Manager, responsible for leading operational performance and managing client relationships. Prior to that, they worked at Solomon Investment Partners as the Client Development Manager, where they managed a telemarketing sales team and focused on lead generation and sales strategies. Mark also has a long history at MBNA, where they held several roles including VP - Senior Operations Manager, AVP - Sales and Service Manager, Customer Retention Manager, and Telemarketing Team Manager. Throughout their career, Mark has demonstrated expertise in driving performance, managing budgets, and improving operational processes.
Mark Houghton attended South Wirral High School from 1990 to 1995, but did not obtain a degree or specify a field of study.
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orca
A flexible and adaptable call answering and live chat service, with an aspirational approach. orca is a forward-thinking, versatile, outsourced customer services provider that uses cutting edge technology to deliver exceptional customer services. At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients. Although we have a proven history of delivering exceptional outsourced customer service, the support we provide goes far beyond just telephone answering. We offer a multi channel customer service experience that can be implemented into your business with ease. The orca team are expertly trained to handle fluctuations in customer demand, and can assist with a range of tasks to help deliver the right experience, for anyone who contacts your business. Call us today on 0800 002 9277