Himanshi Verma

Himanshi Verma currently serves as Manager- Retention Consultant at WebEngage, with previous experience as Customer Success Manager at Exotel, where effective client relationship management led to an 85% renewal rate for subscription-based services. Prior roles include Sr. Key Account Manager at MyOperator, focusing on key account plan development, and Sr. Customer Service Representative at Contrado Imaging Limited, where customer support issues were efficiently resolved. Early career experience includes Customer Service Representative at HiTech iSolutions LLP, managing inventory records and vendor communications. Himanshi Verma is pursuing an Executive MBA in Human Resources Management and Services from the Indian Institute of Management Raipur, following a Bachelor of Engineering in Electronics and Communications Engineering from Gyan Ganga Institute of Technology Sciences.