IT Support Analyst II

IT Support Analyst II - Fort Wayne

About Us

Weigand Construction traces its roots back to 1906 when stonesman Henry Weigand began installing and repairing many of Fort Wayne’s brick sidewalks. Four generations later, Larry Weigand has led the company to annual revenues of more than $300 million and positioned it as one of the premier builders in the Midwest by expanding operations in Ohio and Michigan. With an average of 400 skilled workers, Weigand Construction (WCI) has completed projects from simple renovations to state-of-the-art, nationally recognized facilities and is regarded as a specialist in healthcare and wellness, education, industrial and commercial work.

Job Responsibilities

• Advanced Troubleshooting: Investigates and resolves complex technical issues that Tier 1 support cannot handle.
• Operating System Support: Provides support for various operating systems (Windows, macOS, Linux etc.), including installation, configuration and updates.
• Hardware Troubleshooting: Diagnoses and resolves hardware related problems with devices such as computers, printers and peripherals.
• User Communication: Communicates with end-users in a clear, courteous, and professional manner to provide updates, explanations and gather information. Escalation: Escalates issues to Tier 3 support when a solution requires specialized expertise or resources.
• Networking: An understanding of networking concepts like TCP/IP, DNS, DHCP, and VPN. And familiarity with routers, switches, firewalls, and wireless networking setups.
• Scripting or Automation: Basic knowledge of scripting (e.g., PowerShell, Bash, Python) for automating repetitive tasks or troubleshooting.
• Documentation: Documents all troubleshooting steps, fixes, and resolutions thoroughly, aiding in future issue resolution.
• System Monitoring: Assists in monitoring systems for anomalies and potential issues, proactively to resolve before impacting users.
• Security Compliance: Follows security protocols and policies to protect user data and systems.
• Training Tier 1: May train or mentor Tier 1 support staff on new procedures or technologies.
• Software Implementation – Assistance with project implementation.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• Proven ability to troubleshoot complex technical issues and identify root causes.
• Strong understanding of Windows and macOS operating systems.
• Excellent written/verbal communication skills with the ability to manage time.
• 2-5 years of experience in IT helpdesk responsibilities.
• Experience with Microsoft Office365.

Why Weigand?

• Employee Assistance Program          * Workout Reimbursement

• Generous Vacation Package             * Work From Home (4 days per month)

• Bonus Program Eligibility                  * Anonymous Free Wellness Coaching       

• Competitive Insurance Package       * 8 Paid Holidays