Wells Fargo
Fleur Twohig is an experienced executive with a robust background in financial services, currently serving as Executive Vice President and Head of Experience Optimization at Wells Fargo since March 2019. Fleur has held several senior leadership roles at Wells Fargo, including overseeing Branch Marketing Channel Strategy and Personalization & Experimentation within Consumer Data & Engagement Platforms, and leading the Innovation Group. Prior to Wells Fargo, Fleur served as Executive Vice President and Head of Relationship Strategies & Insights, where a multi-year initiative was led to enhance customer service and team member experience within wholesale operations. Earlier career roles included executive positions at Wachovia Corp and First Union National Bank, focusing on relationship management and strategic operations in global financial institutions. Fleur obtained a degree from UCL between 1993 and 1996.
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Wells Fargo
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Wells Fargo & Company is a financial services company headquartered in San Francisco, California. Founded in 1852, today Wells Fargo has global operations in over 40 countries, serving customers through 7,300 locations and 12,000 ATMs in addition to their internet and mobile banking offerings. Wells Fargo has approximately $1.9 trillion in assets and ranked number 41 on Fortune’s 2022 rankings. Wells Fargo offers a range of services for its customers, including banking, investment, and mortgage products and services, as well as consumer and commercial finance, through four operating segments comprising Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Through these offerings Wells Fargo serves one third of US households and more than 10% of small businesses in the US.