Wells Fargo
Gregg Massey currently serves as Senior Lead Business Execution and Executive Director in Customer Experience Insights & Measurement at Wells Fargo, where responsibilities include developing and executing customer experience strategies for major contact centers. Prior experience includes a role as Senior Business Process Management Consultant at U.S. Bank, focusing on improving customer and employee experiences across various teams, and earlier roles at Target and Envision EMI involving team management and leadership development. Gregg earned an MBA in Business Analytics from the University of St. Thomas and has pursued additional education in business writing and behavioral economics from notable institutions.
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Wells Fargo
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Wells Fargo & Company is a financial services company headquartered in San Francisco, California. Founded in 1852, today Wells Fargo has global operations in over 40 countries, serving customers through 7,300 locations and 12,000 ATMs in addition to their internet and mobile banking offerings. Wells Fargo has approximately $1.9 trillion in assets and ranked number 41 on Fortune’s 2022 rankings. Wells Fargo offers a range of services for its customers, including banking, investment, and mortgage products and services, as well as consumer and commercial finance, through four operating segments comprising Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Through these offerings Wells Fargo serves one third of US households and more than 10% of small businesses in the US.