Agnieszka Lachowska

Agnieszka Lachowska serves as the Customer Care Quality Team Leader at WeNet Group S.A. since October 2021, responsible for managing a team focused on enhancing the quality of customer service operations, conducting satisfaction research, and facilitating employee training and onboarding. Prior to this role, Agnieszka held positions including Quality Manager, where the focus was on optimizing sales lead acquisition processes and implementing competency development programs for a large customer care team, and Expert in Customer Experience Management at Bank Pekao, leading significant projects aimed at improving service processes for disabled individuals and enhancing customer service efficiency. Experience also includes coordinating quality research at Idea Bank, managing research projects at HRtec Sp. z o.o., and executing social and market research at Millward Brown. Agnieszka holds a Master's degree in Management and has completed postgraduate studies in managerial studies.