West Kent Housing Association
Chris Harvey is an experienced professional in customer service and operational management within the housing and telecare sectors. Currently serving as the Housing System Business Lead for Customer Experience and Customer Portal at West Kent Housing Association since March 2014, Chris oversees the development and delivery of customer-related modules, focusing on process mapping and system implementation. Previous roles include Customer Services Manager, where leadership and development of a customer service team were key responsibilities, and Customer Service Team Leader, emphasizing first-person resolution strategies and performance management. Earlier experience at Centra involved interim management roles related to rostering and monitoring services, and a foundational role as Retail Store Manager at Sevenoaks Mobile Phone Centre showcased capabilities in sales and staff training. Chris's educational background includes attendance at Wrotham School.
West Kent Housing Association
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Our vision is to be the leading community provider of affordable homes in Kent. Our core purpose is to provide homes for those who struggle to afford them in the open market and to nurture the communities around those homes. We want to help to create in Kent a prosperous, strong and sustainable society where people can plan for their futures. We will help to make Kent a place of opportunity for all. Our aspiration is founded in the legacy of 30 years of putting our residents first and our enviable reputation for helping people and communities flourish.