Mark Cook

Mark Cook is an accomplished IT professional with extensive experience in various roles within the technology sector. Currently serving as IT Director of Service Delivery at Western Alliance Bank since October 2022, Mark has previously held positions such as IT Operations Manager. Prior experience includes working as a Sr I/O Engineer at Optum and an I/O Engineer at Avella Specialty Pharmacy. Mark's career also features roles at onTop Technology Corp, where responsibilities included Project Manager, overseeing multiple IT projects, and Customer Success Manager, managing client accounts and ensuring project implementation success. Additionally, Mark played a key role in developing the Help Desk Support department while serving as Customer Support Team Lead, maintaining a high customer satisfaction rating. Mark's educational background includes studies at Glendale Community College and Paradise Valley Community College.