Western Union
Andrea Jimenez Lopez is an experienced professional with a strong background in business process management, robotics, and intelligent automation, currently serving as a Business Process Manager at Western Union since June 2019. With prior roles including Scrum Master and Business Analyst, Andrea has excelled in driving automation adoption, managing development teams, and enhancing process efficiency using Agile methodologies. Additionally, experience at LanguageLine Solutions as Manager of Reporting Analytics involved developing reporting strategies and overseeing analytical projects. Previous positions at The Stars Group and other companies showcase Andrea's expertise in customer service management, data analysis, and quality assurance. Academic credentials include a Bachelor's degree in Psychology and multiple Master's degrees, focusing on Business Administration, Project Management, and Business Digital Transformation, currently pursuing a degree in Engineering in Computer Systems and Computer Security.
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Western Union
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The Western Union Company is an American financial services and communications company. Up until it discontinued the service in 2006, Western Union was the best-known U.S. company in the business of exchanging telegrams