When I Work
Kristie Hiner is a seasoned customer service professional with extensive experience in managing teams and operations. Currently serving as Customer Care Manager at When I Work since June 2021, Kristie previously held the position of Customer Service Manager at 3D Systems Corporation from February 2012 to June 2021, where responsibilities included overseeing daily operations, managing a team of 10, and driving customer satisfaction in the healthcare business unit. Kristie's prior roles include Supervisor of Accounts Coordination and Interim Supervisor of Case Coordination, focusing on performance management, client communication, and process improvement. Kristie earned a Bachelor of Arts in Human Development from Metropolitan State University of Denver from 2008 to 2011.
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When I Work
When I Work is a market leader in hourly workforce management that provides businesses a fully integrated scheduling, time tracking and team messaging solution. Trusted by over 150,000 workplaces worldwide, When I Work ensures reliable shift coverage, engaged employees, and faster decisions — giving everybody what they need to be successful at work. Managing, scheduling, and coordinating hourly teams is time-consuming, complicated, and expensive. Back office spreadsheets and disjointed systems have plagued hourly workplaces for decades — resulting in high labor costs, painful inefficiency and employee turnover.