KM

Keith May

Operations Director - Travel Retail And F&b at WHSmith Australia

Keith May is a seasoned operations leader with extensive experience in retail management, currently serving as Head of Operations and Franchise for WHSmith Australia since June 2019, overseeing multisite operations across various environments including airports and shopping centers. Previous roles include Area Manager at Sydney Airport, General Store Manager at Woolworths Supermarkets, and Store Manager for a new Coles supermarket, showcasing a consistent track record of operational leadership and team development. Early career experience includes significant positions at Bunnings, Asda, and Sainsbury's, where Keith managed complex operations and large teams. Educationally, Keith holds a Bachelor's degree in Business/Commerce from Solent University and has completed an advanced retail and strategy residential program.

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Sydney, Australia

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WHSmith Australia

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WHSmith sell a wide range of Newspapers, Magazines, Books and Impulse products for people on the move in airports, railway and bus stations and a broader convenience range in hospitals and workplaces. WHSmith currently operates over 1,300 stores worldwide, with over 700 stores in travel locations, including over 160 units in around 50 airports such as Heathrow, Gatwick, Manchester, Copenhagen, Stockholm, Dublin, Delhi, Mumbai, Hyderabad, Muscat, Amman, Kuwait, Melbourne, Sydney and Kuala Lumpur. WHSmith first opened in Australia in 2011 and currently operates across 7 different retail channels in Australia: WHSmith - News, books and convenience stores located in major airports & hospitals nationally and UNSW. Supanews - News-agencies which are mainly located in the Queensland area. Wild Cards & Gifts - a successful franchised chain of specialised Cards, Gifts and Wrap stores. Fresh+ - Cafes located within hospitals nationally, providing customers with a wide range of food choices focused on fresh options with genuine, friendly customer service. Zoodle - A books, toys and convenience store, designed with young travellers in mind. GadgetShop - A gadgets and electronic accessories store located in Perth and Brisbane airports.