Ecm: Bilingual Community Health Worker

The Community Health Worker (CHW) plays a vital role in running Connect For Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another’s company. Reporting to the Area Manager, the CHW is a trusted community member who serves as a link between health, social services and our members and those that support them to increase access to and improve the quality of services. The successful CHW will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will utilize multiple means as necessary to connect and engage with members, including in-person group meetings, one-on-one home visits, and telephone outreach.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.  

Responsibilities

• The CHW is an integral part of the member’s care team and works closely with the Case Manager.
• The CHW will lead the Connect For Life program, using Wider Circle’s approved curriculum and materials to build trust, promote health, and encourage engagement.
• The CHW will plan, promote, and host virtual and in-person events for members, fostering relationships with and among members to support wellness outcomes.
• On a regular cadence and as needed, the CHW will reach out to members(by phone and in-person) to check-in with them, identify and address needs, and encourage participation in local events.
• As needed, the CHW will conduct home visits to support members, provide health and social support resources, and encourage participation in the Enhance Care Management program compliance with the care plan.
• The CHW will establish/maintain partnerships with local community-based organizations to bring additional resources to our members' attention.
• The CHW will record details of interactions with members in the case management system (CMS) using a computer, tablet, or smartphone.
• The CHW will be accountable for achieving membership growth targets, engagement and retention goals and monitor the success of their efforts by tracking member attendance, feedback, and other metrics.
• The CHW will identify members who are natural leaders and invite them to serve as Connect For Life Ambassadors who will assist in connecting with members and organizing member meetings.