Robert Weis

Robert Weis serves as the Corporate Vice President of Customer Service & Operations at John Wiley and Sons, leading global customer service and operations for the company’s research and education sectors while spearheading a significant technology transformation initiative involving SAP. Weis has held key leadership roles across multiple prestigious organizations, including serving on the Board of Directors for SOCAP International, where efforts focused on advancing customer care and engagement. Previous experience includes Vice President of Global Customer Service at Motorola Mobility, enhancing consumer satisfaction and operational efficiency, and similar leadership positions at Barnes & Noble, Samsung Electronics, and Sony Electronics, emphasizing customer service quality and process improvement. Weis holds a BE in Electrical Engineering from Stevens Institute of Technology and has earned Six Sigma certifications, reflecting a strong focus on business process improvement.