Sheltan Fernandes

Sheltan Fernandes is an experienced professional in terminal operations and customer experience management, currently serving as Terminal Operations Manager at Wilson James since November 2020. Previously, Sheltan held various positions at ABM Aviation UK Ltd from October 2016 to November 2020, including Customer Experience Supervisor and Passenger Ambassador Team Leader, where responsibilities included staff management, performance monitoring, and addressing customer complaints. Early career experience includes a role as a Crew Member at McDonald's. Sheltan holds a Bachelor of Commerce degree in Business, Management, Marketing, and Related Support Services from Goa Jobs and Careers, attained between 2013 and 2015.