Sofia Martinelli

Sofia Martinelli is a Customer Success Manager at Wise CX since January 2021, having previously served as a Customer Success Specialist. Prior experience includes a role as Representante CX Ecommerce at Voicenter s.a. from February 2015 to January 2021, where responsibilities included personalized user support for Tienda Claro Argentina, identifying improvement opportunities, teamwork in CX analysis through agile methodologies, and self-coaching for performance optimization. Notable achievements include receiving the Mejor desempeño 2020 award and consistently leading the monthly NPS in customer satisfaction since 2018, surpassing 90%. Additionally, Sofia worked as an e-commerce commercial advisor at LaPlazita de Cambre in Internet SL from May 2019 to August 2020, focusing on email support and project management using tools like Asana, Slack, and Trello. Education was completed at Universidad Provincial de Córdoba - Escuela Superior de Artes Avanzadas from 2012 to 2014.