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Sophie Dorrell

Senior Change Management & Communication Consultant at WM Reply

Sophie Dorrell is a seasoned professional in change management and communication, currently serving as a Senior Change Management & Communication Consultant at WM Reply since June 2025. Prior to this role, Sophie held various positions at Interact Contact Centres from February 2019 to June 2025, including Head of Internal Marketing & Business Development, Project Manager, Business Initiative & Project Coordinator, and HR & Recruitment Coordinator. Sophie's career also includes experience as an Archivist at Astonbrook Care and as an Account Manager at PeopleCheck Limited, alongside earlier work as a BT LivePerson Webchat representative at Interact CC. Sophie holds a Master of Arts in History from The University of Manchester and a Bachelor of Arts with honors in American/United States Studies/Civilization from Richmond American University London.

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WM Reply

We’re WM Reply and we create world-class intranets, collaboration platforms, and business solutions built on Microsoft SharePoint and Office 365. We’re all about helping organisations work better, faster, and smarter. We work with organisations all around the world helping clients to deliver business objectives by building a modern workplace for their employees. We support our clients from beginning to end; designing and building your internal systems and supporting adoption. We use our technical prowess and change expertise to make sure our clients are enjoying the benefits of the Microsoft Enterprise Cloud. We are recognised as leaders within Microsoft 365, including Office 365 and the products within such as SharePoint, Yammer, and Microsoft Teams. We have a colourful team who are famous for their imagination, delivery and passion for technology. As a European based technology consultancy we have offices in London, Chester, Manchester, Amsterdam, and Minsk. We have an awesome team who are all passionate about technology. We are part of Reply, a big listed Tech consultancy with thousands of geeks world-wide. It means we have the agility and ambition of a start-up but with financial strength and support of a technology giant. We have a growing Dynamics practice in the UK and our Reply Network means we’re joined up to experts in Dynamics like Cluster Reply and Solidsoft Reply for everything Azure. Still here? We’re always looking to hear from organisations and individuals who want to work with us, so don’t be shy and get in touch at wm@reply.com.


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