Josephine Kibibi

Josephine Kibibi is a seasoned professional with a strong background in customer success and operations management. Currently serving as Senior Manager of Global Customer Success at Workpay, Josephine has successfully automated the client onboarding process, reducing the timeframe to 30 days, and managed Employer of Record services across over 40 countries in Africa. Prior experience includes leading operations and customer service at Litchman Consultants, overseeing the development of several mobile applications, and improving customer experience by 30% through effective policy implementation. Josephine's earlier roles spanned customer experience at Username Investment Limited, office administration at Delights Company Ltd, and training as a recruitment agent at Spire Education. Josephine holds a degree in Social Sciences from The Catholic University of Eastern Africa and a certificate in Human Resources Management from the College of Human Resource Management.