Brij Ghedia

Brij Ghedia is an accomplished business development and customer experience professional with extensive experience in enhancing customer-centric initiatives across various sectors. Currently serving as Business Development Manager (Innovation) at Workspace Group since October 2018, Brij drives customer benefits and service improvements. Prior to this role, Brij worked as Customer Experience Manager at The Gym Group, implementing strategic initiatives to improve digital and traditional customer journeys, significantly boosting member retention and loyalty. A former Head of Account Services at Pearson (Edexcel), Brij led a customer services team and improved Net Promoter Scores, driving commercial success. Brij also served as Training Manager, overseeing training events for a large customer base, which contributed to improved customer service metrics. Academic credentials include a BSc in Sport and Fitness Science from the University of Bedfordshire.