WOW24-7
Roman Kupko currently serves as a Customer Service Team Lead at WOW24-7, where responsibilities include managing a team of customer service representatives, establishing performance standards, and onboarding new agents. Prior to this role, Roman worked as a Customer Service Representative with the Reform Support Team at the Ministry of Energy of Ukraine and as an Assistant to the Director, managing office administration tasks and facilitating international cooperation. Roman's experience also includes positions at Mindy Support, ARCE contact center, and providing cargo tracking services. Roman holds a Master’s degree in Germanic Languages, Literatures, and Linguistics from Kyiv National Linguistics University and a Bachelor’s degree in Philology from the National Academy of State Border Service of Ukraine.
This person is not in the org chart
This person is not in any offices
WOW24-7
Wow24-7: Outsourcing, Call Centre, BPO Services Wow24-7 is an omni-channel outsourcing company headquartered in Kyiv, Ukraine, which is known as one of the best countries to outsource. Having 12+ years of experience, we specialize in delivering effective solutions to start-ups, small and medium-sized businesses, with the primary focus on providing customer care that amazes. Just for the last year, our company has increased the number of new agents in the shared team and hired about 50 experts to provide multilingual customer support around the clock worldwide. Also, the number of specialists in our staff steadily continues to increase. What we offer Each day, Wow24-7 makes it faster and easier for businesses to deliver sufficient support to their customers covering all aspects of front office outsourcing. Over the last few years, our company has developed multiple call centers from the ground up and helped various businesses grow by providing efficient front line support. Apart from customer-related services, Wow24-7 specializes in back office outsourcing taking control over the tasks like content moderation, data management, and virtual assistants. We make every effort to match the industry-specific needs of our clients. Successfully working in spheres of IT, Software Development, SaaS, E-commerce, Retail, Consumer Electronics, Entertainment, Tourism and Aviation, Wow24-7 always goes an extra mile exploring new fields. Every company is unique. Wow24-7 strongly believes that customer-oriented approach is a key to productive cooperation. Thus, our outsourcing team offers a wide range of services tailored to the business needs of the particular client. Here is what we provide: ● Inbound inquiries processing ● Customer acquisition, qualification & onboarding ● Data enrichment ● Lead generation ● Data entry ● Outbound calls/emails ● Feedback calls/emails ● Presales/upsales