WOW24-7
Sofia Hnidets has over 15 years of work experience in the field of human resources and insurance. Sofia currently works at WOW24-7 as the Head Of Human Resources, a position they have held since January 2022. Before that, they were the HR Manager at WOW24-7 from May 2021 to December 2021. Prior to joining WOW24-7, Sofia worked at Vodafone as a Team Lead for six years from March 2015 to May 2021. Sofia also had experience at YurianCapital, insurance broker, where they held the role of Head Of Department of obligatory types of insurance from September 2007 to April 2012.
Sofia Hnidets began their education in 2000 at State University 'Lviv Polytechnics' where they studied Ecology for a year. In 2001, they enrolled at the National University of Kyiv-Mohyla Academy and pursued a Bachelor's degree in Environmental Science, completing their studies in 2005. Following this, Sofia attended Lviv Forestry University from 2005 to 2007 and obtained a Master's degree in Ecological economics. In 2021, Sofia enrolled in Lviv IT school to study HR in IT essentials, but the degree name is not mentioned.
Aside from their formal education, Sofia obtained certification in the EF Standard English Test (EF SET) in April 2023.
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WOW24-7
Wow24-7: Outsourcing, Call Centre, BPO Services Wow24-7 is an omni-channel outsourcing company headquartered in Kyiv, Ukraine, which is known as one of the best countries to outsource. Having 12+ years of experience, we specialize in delivering effective solutions to start-ups, small and medium-sized businesses, with the primary focus on providing customer care that amazes. Just for the last year, our company has increased the number of new agents in the shared team and hired about 50 experts to provide multilingual customer support around the clock worldwide. Also, the number of specialists in our staff steadily continues to increase. What we offer Each day, Wow24-7 makes it faster and easier for businesses to deliver sufficient support to their customers covering all aspects of front office outsourcing. Over the last few years, our company has developed multiple call centers from the ground up and helped various businesses grow by providing efficient front line support. Apart from customer-related services, Wow24-7 specializes in back office outsourcing taking control over the tasks like content moderation, data management, and virtual assistants. We make every effort to match the industry-specific needs of our clients. Successfully working in spheres of IT, Software Development, SaaS, E-commerce, Retail, Consumer Electronics, Entertainment, Tourism and Aviation, Wow24-7 always goes an extra mile exploring new fields. Every company is unique. Wow24-7 strongly believes that customer-oriented approach is a key to productive cooperation. Thus, our outsourcing team offers a wide range of services tailored to the business needs of the particular client. Here is what we provide: ● Inbound inquiries processing ● Customer acquisition, qualification & onboarding ● Data enrichment ● Lead generation ● Data entry ● Outbound calls/emails ● Feedback calls/emails ● Presales/upsales