Giovanna Chethuan Esguerra

Giovanna Chethuan Esguerra is a seasoned professional with extensive experience in customer success and communications. Currently serving as the Manager of Customer Success for the B2C segment at Yalo since March 2023, Giovanna oversees various collaborative functions including Success, Support, and Revenue. Prior to this role, Giovanna held various positions at MetaMap, Zendesk, and Unisys, where responsibilities spanned customer success management and marketing. Educational background includes a Master's in Business Innovation from CEDIM México and a degree in Social Communication and Journalism from Pontificia Universidad Javeriana. Additionally, Giovanna contributes as a member at Tesa.