Yapstone
Xavier J. has extensive experience in client success and contact center management, primarily at YapStone since August 2012, where the role of Client Success Manager includes implementing process improvements, providing analytical support, and training teams to enhance customer service efficiency. Prior roles at YapStone also include Contact Center Manager and Team Lead, where leadership was demonstrated through managing teams of varying sizes, optimizing operational processes, and achieving significant business growth. Previous positions at Grand Moulins de Paris and Hertz involved team management, technical support, and reporting, showcasing a comprehensive background in customer relations and operational excellence. Xavier J. holds a Master of Arts in History from NUI Maynooth.
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Yapstone
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Yapstone is a provider of online and mobile payment solutions for global marketplaces, software, and large vertical markets, powering electronic payments for sharing economy platforms, such as HomeAway® and VRBO®, software companies, such as Kigo®, and thousands of apartment and vacation rental companies, homeowners' associations, self-storage companies, and many other markets.