Yettel.Srbija
Marija Babic has extensive experience in the customer service industry. Marija began their career at Mobtel in 1998 as a Call Center Agent before progressing to roles such as Distributer Help Desk Coordinator and Manager of Customer Support Department. In 2006, they joined Telenor d.o.o. as a Request&Complaints Team Leader and later became the Back Office Manager.
In 2009, Marija joined Telenor Srbija as the Manager of Consumer Contact Centre & Workforce Planning and Reporting. Marija also served as the Acting Customer Care Director for a brief period in 2012. From 2014 to 2016, they held the position of Head of Customer Service Division, Serbia & Montenegro, leading teams to achieve target performance results and transforming the department to a profitable and proactive channel.
Since 2016, Marija has been working for Yettel.Srbija as the Director of Customer Care & Telesales. In this role, they oversee customer care divisions across two countries, managing a large staff and various customer service functions. Marija is responsible for strategic and operational planning, workforce management, telesales, tech support, and quality management, among other responsibilities.
Marija Babic has a Bachelor of Economics and a degree in Manager in Trading from the University for Trading and Banking, which they completed from 1999 to 2004. In 2016, they attended INSEAD for a program called "The innovator's method bringing the lean start-up into your organization". Additionally, Marija has also studied Strategic and Brand Marketing at the London Business School, although the exact duration is unknown.
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Yettel.Srbija
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Yettel je novi telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pruža digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Yettel, deo PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava više od 1550 ljudi. Ima bogatu ponudu digitalnih i fiksnih usluga, mobilne i dodatne opreme na više od 130 prodajnih mesta širom zemlje. Yettel pokriva celu teritoriju Srbije brzim i pouzdanim internetom, pružajući superiorno korisničko iskustvo. Prvi je operator koji je pokrenuo 5G testno okruženje u Srbiji. Yettel nudi kreativna, inovativna i jednostavna rešenja za korisnike na mobilnom i fiksnom tržištu, a 2021. godine lansiran je Hipernet sa najboljim internetom i digitalnom televizijom za celo domaćinstvo. Za više informacija, molimo vas posetite nas na Yettel.rs.