YODY
Nga Nguyen is currently the Head of Customer Experience at YODY FASHION JSC., where responsibilities include developing a customer-centric culture, customer policies, and enhancing customer experience through segmentation and insights. Previously, Nga held the position of Customer Experience Lead at Cake by VPBank, focusing on customer journey design, implementing new app features, and measuring customer satisfaction metrics. Experience also includes serving as a Senior Customer Experience Specialist at CÔNG TY CỔ PHẦN ĐẦU TƯ THẾ GIỚI DI ĐỘNG, where Nga developed high standards for customer experience, managed feedback systems, and collaborated on CRM solutions. Earlier roles include Customer Service Supervisor at LOTTE Mart Vietnam and Marketing Team Leader at SILDeal Join Stock Company, emphasizing customer service standards, complaint resolution, and marketing strategies. Nga holds a Bachelor's degree in Marketing from the University of Finance & Marketing and has completed various courses in customer service management and digital marketing.
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YODY
YODY is a Vietnamese Fashion Tech brand with a grand vision of providing “Everyday fashion for everyone” and a mission to “Make everyone Look good • Feel good”. Regardless of class and income, everyone will be greeted and respected with an exceptional shopping experience when coming to YODY. Currently, YODY has 4 offices, 1 factory, and more than 270 stores throughout 55 provinces in Vietnam and on online platforms in Thailand. Leading Vietnam in sales plus store quantity and continuously expanding its domestic and international footprint in the fashion tech industry, YODY offers many opportunities to the right and ready talents. We strive to lead by understanding and bring the best experience to employees, customers, and partners. Join YODY to create a meaningful career and drive the Fashion Tech industry with us! ---------- 📩 Apply: tuyendung@yody.vn 📩 Talent events & programs: employerbranding@yody.vn 🌐 Website: https://careers.yody.vn/ 🌐 Facebook: https://www.facebook.com/yody.careers 🌐 LinkedIn: https://www.linkedin.com/company/yody/ 🌐 Zalo: https://zalo.me/tuyendungyody