Shayma Emam

Shayma Emam has extensive experience in commercial performance and customer relationship management, currently serving as the Head of ME Commercial Performance and CRM at YOOX NET-A-PORTER since December 2021. Prior to this role, Shayma Emam worked at OSN from January 2014 to November 2021, holding positions such as Senior CVM Manager - Retention and CRM MENA and Senior Customer Marketing Manager, where expertise in customer lifecycle strategy and retention efforts significantly enhanced client portfolio's revenue and customer satisfaction. Previous roles include Business Development at TASC Outsourcing, Sales & Marketing Lead at Myron, Call Center Manager at OSN, and Marketing Research at Jacobsons Direct, all contributing to a strong foundation in sales, marketing, and customer retention strategies. Shayma Emam holds a Bachelor's degree in Computer Engineering from AGU, completed in 2011.