IT Operations Analyst

Job Description

YuJa is looking for a passionate individual to play the role to join our Internal Operations Team to play the role of an IT Operations Analyst within our San Jose office. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision and can also contribute to the diverse thinking our team requires.

About Us

YuJa is a leader in enterprise video solutions. Our products harness the power of video to educate, engage, inspire, and collaborate. We serve organizations of all sizes, within all sectors, including higher-ed, K-12, government, healthcare, non-profit, and corporate delivering engaging video experiences. Our portfolio includes products for lecture capture, live streaming, media management, video conferencing, video test proctoring, digital asset management, and enterprise accessibility. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California, and Canadian offices in Toronto.

About the Role

As an IT Operations Analyst, you will be responsible for assisting and supporting with the following:

• Managing and configuring SaaS systems such as Google WorkSpace, NetSuite, OneLogin, Bamboo, Atlassian (Jira), Salesforce, Freshworks. Not required to be proficient in all. Salesforce CPQ Configuration experience is a major plus.

• Provide front-line on-site internal IT support including daily IT operations for server and network maintenance, hotline & deskside support, equipment maintenance, and service provisioning for internal staff.

• Work with other departments to understand their needs and find ways to assist/improve their processes with IT solutions.

• Help find and implement new ways to improve our cybersecurity posture and ensure compliance with security standards.

• Performing troubleshooting through diagnostic techniques and pertinent questions

• Responsible for PCs, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)

• Installing and upgrading windows and software

• Diagnose and resolve technical hardware and software issues

• Experience administering systems in an enterprise network environment, requiring knowledge of TCP/IP, DNS, DHCP, and other network services and protocols

• Knowledge of PowerShell would be an asset

• Perform other duties upon request

About You

• 2 years of experience as an IT Help Desk/Support Technician

• Thorough understanding of Networking concepts such as Network protocols, TCP/ IP and OSI models

• Experience setting up systems from scratch

• Experience working with MacOS is a plus

• Hands-on experience working with a ticketing system, preferably Jira

• Experience writing SQL queries is a plus

• Flexible personality with a positive and can-do attitude

• Possess good verbal and written communication skills

• Possess the ability to multitask

• Basic technical skills and experience using applications (e.g., Windows OS and Mac OS, Scripting) and hardware PC / smart device support

• Possess CompTIA A+ or relevant technical certifications - an asset

Why you'll love working here

• Opportunity for career advancement

• Benefits include health, dental, vision, 401k match, gym subsidy and more.

• Office Snacks and Drinks

• Office events and celebrations

• Paid sick days

• Flexible work hours for the perfect work/life balance

• Employee recognition activities rewards like $100 Amazon gift cards, etc.

• Continuous learning opportunities to promote personal and professional growth

• YuJa is recognized as one of the best startup employers-https://www.yuja.com/blog/news/yuja-ranks-alongside-zoom-gitlab-in-top-20-percent-on-forbes-list-of-americas-best-startup-employers

How to Apply

You may apply directly online via this site by submitting your resume and cover letter.

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.