Tom Brodeur

Tom Brodeur is a seasoned professional in customer support and account management with over 20 years of experience in high-tech industries. Currently serving as a Senior Account Manager at Z-Tech Associates on a part-time basis, Tom has held notable positions such as Director of Customer Support at Plexxi, Senior Director of Global Support Services at BTI, and Senior Director of Global Services at NEI, where extensive leadership in customer service operations and revenue generation was demonstrated. Tom founded Customer Success Consulting to guide startups and mid-size companies in enhancing their customer service and technical support strategies. Tom's educational background includes a Bachelor of Business Administration in Management Science and Information Systems from UMass Boston.