ZA
Coco LOU is a skilled professional in user growth and marketing, currently serving as a Growth Manager at ZA since April 2023. Prior experience includes the role of Assistant User Growth Manager at AlipayHK from April 2021 to April 2023, and a Marketing Management Trainee at Smark Global (Holdings) Limited from August 2019 to April 2021. Earlier in the career, Coco LOU worked as an Event Management Intern at BM Intelligence Group from March 2019 to July 2019. Academically, Coco LOU holds a Master of Science in Marketing from City University of Hong Kong (2018-2019) and a Bachelor of Business Administration in Finance from Ming Chuan University (2014-2018), complemented by an exchange program at Shanghai Jiao Tong University in 2017.
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ZA
“ZA” represents a reverse of the alphabetical order – going from Z to A – reminding us to always think out of the box and view things from a different perspective. It’s good to be bold, contrarian and creative. “Z” and “A” also means “end-to-end”, it symbolises our mission to redefine customer journey through technology, from the front-end (mobile app / branch), mid-office (customer service / operation department) to back-end (operating system), from product development to service process.