Zafin
Rakesh Sreekumaran is an accomplished professional in customer experience and digital transformation within the banking sector. Currently serving as the Director of Global Customer Experience & Onboarding at Zafin since March 2023, Rakesh has a rich background in financial services and project management. Prior to this role, Rakesh held several positions at Accenture from March 2019 to March 2023, including Business & Integration Arch Manager and Project Lead, focusing on the Zafin platform for North American clients. Rakesh's earlier experiences at Zafin from 2011 to 2019 encompassed roles as Senior Business Analyst and Test Lead, and further experience as Test Lead at IBM and Technical Associate at Tech Mahindra. Rakesh's academic foundation includes a Bachelor of Technology in Electronics and Communication from the University of Kerala, obtained between 2000 and 2004.
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Zafin
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Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues. The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level. A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.