Zaggle
Usama Kolsawala is a seasoned professional in customer success and business development, currently serving as a Customer Success - EMS at Zaggle since March 2024. Previously, Usama held the role of Renewals Manager at Firmway and Deputy Manager of Renewals and Customer Retention at Kaabil Kids, where responsibilities included monitoring subscription and churn rates and developing customer retention strategies. Usama's earlier experience includes a position in Business Development & Operations at Cuemath, focusing on data tracking and campaign management, as well as a notable internship at Shopholix, achieving record sales figures. Usama holds a Bachelor's degree in Business/Commerce from the University of Mumbai and completed HSC in Business/Commerce at K P B Hinduja College of Commerce.