Jason Seraphin

Jason Seraphin is a seasoned professional in customer success with extensive experience at Zappi since August 2016, currently serving as the Director of Customer Success with management of $19 million in annual recurring revenue (ARR). Previously, Jason held roles including Manager of Customer Success, where leadership of a high-performing team generated $12 million in ARR, and Team Lead, where focus was placed on team development and customer-centric practices. Early career experiences include managing key client relationships at a senior level with PepsiCo and IBM and serving as a Survey Programming Coordinator at Critical Mix. Jason began an academic foundation in marketing at Johnson & Wales University, culminating in a Bachelor's degree.