ZEDRA
An accomplished client experience professional, Michelle works with our clients and partners to understand what’s important to them, so that we can make it important to us.
With over 20 years’ experience accumulated through senior positions within Professional Services (including at Grant Thornton and at BDO) Michelle designs, develops and implements client centric strategies including key client programmes, client feedback and market analysis to drive commercial insights. A people person, with a genuine curiosity in client, market and industry issues, that drives innovative improvements.
Michelle studied International Business at university, has been a member of the Key Account Management Forum at Cranfield School of Management, and is an accredited Insights Discovery Practitioner.
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ZEDRA
Based in offices across key jurisdictions, our nearly 585-strong team of industry experts is dedicated to creating and delivering bespoke solutions to clients.