Zenarate
Krista Gracie's work experience includes:
- Currently working as a Customer Service Representative at Zenarate since December 2022. Krista is responsible for using Zenarate AI Coach, a simulation training platform, to help agents improve their conversation skills with customers and prospects.
- Previously worked at DISH Network as a Talent Acquisition Training Specialist from June 2021 to December 2022, and as an Instructional Designer II from August 2021 to June 2022.
- Worked at Talentcare as a Customer Support Specialist/Training Development from September 2020 to August 2021.
- Worked at talentReef as a Training Specialist from January 2017 to September 2019.
- Worked at Boutique Air, Inc. as a Station Manager from May 2015 to November 2016.
Krista Gracie attended Green Mountain High School where they obtained their High School Diploma with a focus on International/Global Studies. Krista also attended The Jannali High School, but no specific degree or field of study information is available for that period.
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Zenarate
Zenarate AI Coach helps leading brands develop confident top-performing agents through voice, screen, and chat Simulation Training. Zenarate AI Coach is used in over a dozen countries in 13 languages. Zenarate AI Coach is patient, unbiased, and works 24/7 developing customer and prospect engagement rockstars, accelerating agent speed toproficiency 56%, reducing agent attrition -32%, increasing conversion rates 22%, and improving CSAT scores 32% on average.Zenarate was founded in 2016 and is headquartered in Palo Alto, California.