Tiago Martins

Tiago Martins is a seasoned Technical Support Analyst currently working at ZENVIA since October 2021, specializing in troubleshooting APIs and offering customer support both nationally and internationally. With expertise in SMPP APIs, Atlassian tools, and various database management systems, Tiago also prepares technical documentation and training materials. Prior experience includes roles as a Technical Support Manager at App Diamante, Technical Support Supervisor at Perforgram, and a Customer Service Agent at Leadborg, where Tiago honed skills in team leadership, mentoring, and customer experience. Additionally, Tiago completed a high school internship at the Federal University of São Carlos, providing internal support and document management.