Диана Каликанова

Диана Каликанова is a seasoned professional in customer experience management with a demonstrated history of leadership roles in the customer service sector. Currently serving as Customer Experience Lead at Zimran since August 2024, Диана previously held several positions at Glovo from January 2020 to July 2024, including Live Operation Lead, where responsibilities included managing customer service hubs, driving efficiency, and analyzing key performance metrics. Prior experience includes roles such as Workforce Team Lead, Jr Team Lead, Quality Assistant, and Online Support Specialist at Glovo, along with a brief role as Sales Manager at Intertop Central Asia. Диана's educational background encompasses a Master's degree and Bachelor's degree in Marketing from Narxoz University, as well as a Bachelor's degree in International Marketing from Amsterdam University of Applied Sciences.