Zip
Liberty West is a Customer Success Manager currently employed at Zip, having previously held a similar position at EngagedMD, where success in exceeding client goals and growing assigned accounts by 19% was achieved. Prior experience includes a role as Customer Experience Manager at Bolt, overseeing 200 accounts with a win rate exceeding the industry average. Liberty has also served as a Senior Chargebacks Analyst and Senior Risk Analyst at Bolt, developing operational practices and mentoring analysts in fraud prevention and chargeback mitigation. Early career involvement includes Health Care Assistant/Student Mentor at New Haven Residential Treatment Center and various academic roles at Brigham Young University, culminating in a Bachelor of Science in Psychology.
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