Simon Karlsson

Simon Karlsson is an accomplished Implementation Manager at Teambridge, with a robust background in customer success and implementation across various industries. Previously, as a Customer Success Manager at Isometric Technologies, Karlsson spearheaded the development of a renewal playbook, established a knowledge base in Zendesk, and facilitated feedback processes between customer experience (CX) and product teams. At Samsara, Karlsson managed significant revenue accounts and implemented Gainsight, leading to heightened platform engagement. Additional experience includes roles in customer engagement at KPMG US, where Karlsson optimized business continuity programs and reduced troubleshooting time, and founding Fierce Optimization to enhance mobile website experiences for local businesses. Educational credentials include a Bachelor of Science in Information Systems from California Polytechnic State University-San Luis Obispo.