Rachael Titterton

Rachael Titterton is a seasoned operations leader with extensive experience in the banking sector, currently serving as Director of Operations at Zopa Bank since March 2024. Previously, Rachael held multiple roles at Monzo Bank from September 2019 to March 2024, including Director of Vulnerable Customers and Financial Health. Rachael's career also includes significant tenure at Capital One, spanning from March 2000 to September 2019, where responsibilities included senior positions focused on collections transformation, risk management, and operational excellence. Rachael holds an MBA from the Open University and a Bachelor of Laws from Nottingham Trent University.