Richard Sawey

Richard Sawey has extensive experience in customer success and technical solutions, currently serving as a Customer Success Architect at Zuora since August 2010, where a focus on customer retention and churn prevention has been emphasized. Prior roles include Senior Solution Architect at Zuora, where Richard led the technical team to deliver cloud-based subscription billing solutions and contributed to developing implementation methodologies. Richard's earlier experience includes a role as Technical Services Engineer at Purisma, where significant improvements in customer relations were achieved, and positions at Edge Dynamics, delivering customized solutions to major pharmaceutical companies. With a robust background in professional services, technology consulting, and education from institutions such as the University of California, Berkeley, and Queen's University Belfast, Richard has consistently focused on customer-facing roles across various industries since the 1980s.