Zygo
Ryan Trombley has extensive experience in customer service and support roles. Ryan has worked in various companies, including ZYGO Corporation, ECI Technology, Inc, Johnson Controls, Infragistics, Veeco Instruments, Vatech America, Inc., ION Geophysical, KLA-Tencor, and Hitachi High Technologies America.
In their most recent position as Director of Global Customer Service and Applications at ZYGO Corporation, they lead a collaborative customer-oriented approach across different teams and is responsible for the yearly service growth plan.
At ECI Technology, Inc, Ryan served as the Director of Global Customer Service, managing profitability and customer programs.
At Johnson Controls, they worked as a Service Manager, responsible for customer service account leadership and managing customer relationships.
Ryan also held the position of Director of Developer Support at Infragistics, where they managed a global support organization with multiple offices.
Throughout their career, they had significant roles in technical support, training, and customer satisfaction, managing teams and global operations.
Overall, Ryan Trombley has a strong background in customer service and support, with experience in leadership, profitability management, training, and customer satisfaction.
Ryan Trombley attended the University of Vermont from 1984 to 1988, where they obtained a Bachelor of Science degree in Engineering.
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Zygo
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ZYGO Corporation is a global leader in the design and manufacture of advanced optical metrology systems and ultra-precise optical components and assemblies. Our Metrology business segment is comprised of three major groups: optical surface profilers, laser interferometers, and stage position metrology. The products and systems produced by these groups use various optical techniques for measuring displacement, surface shape, and texture. Applications for our metrology products are diverse, and include precision machining, optical manufacturing, and semiconductor manufacturing, as well as many others. Our Optics business segment is comprised of two major groups: Electro-Optics and Optical Components. These groups leverage ZYGO's expertise in optical design and assembly, and high-volume manufacturing of precision optical components and systems, for aerospace, defense, medical, and industrial applications. Founded in 1970, and headquartered in Middlefield, Connecticut, USA, ZYGO's global operations are supported by approximately 500 dedicated and highly-skilled individuals around the world. ZYGO is driven by a passion for innovation, as evidenced by approximately 1,200 patents awarded since the Company's founding. In 2014, ZYGO became part of the Ultra Precision Technologies Division of AMETEK, Inc., a leading global manufacturer of electronic instruments and electro-mechanical devices. With annual sales over $4 billion, AMETEK has more than 15,000 colleagues at nearly 150 operating locations across the United States and in 30 other countries. ZYGO enjoys mutually-beneficial relationships with its AMETEK sister companies, collaborating on technologies and sharing resources in order to provide the best possible experience for our customers. While we are a part of the AMETEK family, we are still the same Zygo Corporation that you have known and trusted for 50 years, committed to serving your precision metrology and optics needs now and in the future.