2degrees
Adam Jeffrey has a diverse work experience in the field of engineering and technical support. Adam started their career at Snap Internet in 2010 as a Business Support Engineer, where they dealt with high-priority clients, assessed network faults, and resolved or escalated issues as needed. Adam also served as an escalation point for the monitored services division and was responsible for monitoring network status and detecting possible threats. Adam worked there until February 2012.
After that, Adam joined Snap Internet again in November 2013, this time in the role of Technical Support. Adam provided technical assistance, troubleshooting, and problem-solving for clients. Adam worked in this role until September 2015.
Adam's most recent position is with 2degrees, where they have held several roles. Adam began as a Network Operations Engineer in September 2015, where they were responsible for fault management, solution planning, vendor management, and onsite support for high-priority clients. Adam also proactively monitored the network, identified potential faults, and implemented preventive or restorative actions. Adam then progressed to the role of Senior Network Engineer from October 2020 to July 2021, and then to Lead Network Engineer from July 2021 to February 2022. Currently, they hold the position of Principal Engineer at 2degrees starting from February 2022.
Overall, Adam has demonstrated expertise in network engineering, technical support, fault management, and vendor management throughout their career.
Adam Jeffrey obtained a Diploma in Computer Networking from Christchurch Polytech Institute of Technology from 2008 to 2010. Adam also has an additional certification in CCNA.
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2degrees
2degrees is a full service telecommunications provider. We launched in 2009, significantly lowering the cost of mobile for Kiwis, but we've actually been around a little while longer. Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. Since then, we’ve been busy. We have built a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP (Snap), and now offer internet services as well as mobile to Kiwis across the country. We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.