2degrees
David Forsyth is an experienced workforce planning manager currently at 2degrees since December 2021, focusing on the optimisation of Contact Centre systems and performance management. Previously, David held the role of Manager, Core Operations at ASB Bank from April 2016 to December 2021, where significant achievements included enabling remote agent capabilities during the COVID-19 pandemic. David has a diverse background, including positions in various management roles at ASB Bank, Santander Private Bank, Citibank, and Sun Bank, with a foundation in Computer Studies from Glasgow Caledonian University. David brings a wealth of knowledge in infrastructure management, service delivery, and relationship building with stakeholders.
2degrees
2degrees is a full service telecommunications provider. We launched in 2009, significantly lowering the cost of mobile for Kiwis, but we've actually been around a little while longer. Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. Since then, we’ve been busy. We have built a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP (Snap), and now offer internet services as well as mobile to Kiwis across the country. We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.