Amy Goldie

Amy Goldie serves as the Chief Operating Officer at 95 Percent Group, focusing on digital transformation and operational excellence. Previously, Amy held several senior leadership roles at Houghton Mifflin Harcourt, including Senior Vice President of Customer Fulfillment Services, where the order-to-cash process was optimized for customer satisfaction. Other prominent positions include Vice President of Customer Service Operations, Vice President of Digital Supply Chain Operations, and Director of Technology Operations, where Amy contributed to significant cost reductions and the implementation of advanced operational practices like robotic process automation. With a B.S. in Political Science and English Literature from Elmira College and a Supply Chain Certificate from Quality Management Solutions, Amy combines extensive experience with a strong educational background in managing complex technical and customer service environments.